FAQs

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CLASP EXAMPLES

Toggles can be either round or square.

This is a balloon Clasp.

And here you have a Lobster Clasp.

This is a Spring Clasp.

And finally, a Hook Clasp

RETURNS/REFUNDS (more extensive details on check-out page.)

Your may receive a full refund for full price items (sale priced items are non-refundable) under the following conditions:

You must notify me within three days of delivery and return ship within 7 days of delivery.
The item must be in the same condition as received and in the original packaging with original receipt.

REFUNDS (if applicable)
Once your return is received and inspected, you will be sent an email to notify you that we have received your returned item. This email will notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days, however,
If you haven’t received it after 10 days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me through the contact page at

DAMAGE
Because these are one of a kind designs, they cannot be exchanged. I will make sure clasps work, etc, prior to shipping. If there is a problem, please contact me through the contact page at

RETURN SHIPPING ADDRESS
M’Lady Creations
2706 County Road 7450
Lubbock Texas US 79423

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.There is no guarantee that your returned item will be received.